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Welcome to our Help Centre

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  • Does this actually work?
    Check our reviews and community page our sponsors would love to interact with all our customers and speak about their water journey and how it has effect their lives and physical performance.
  • Are they any side effects or risks?
    They are no risks of drinking PH WATER. Side effects depending on how much you are consuming you can become over energised, PH NEUTRAL is great to combat this.
  • Can you drink alkaline water everyday?
    Yes you can drink alkaline water everyday, this is not harmful for the body and is the best way to realkalize the body after a high in take of acidic products. We also have our second product PH NEUTRAL which great for rebalancing the pH level in the body after a high consumption of alkaline water.
  • What shall I do if my item has arrived damaged?
    On the rare occasion that an item has arrived damaged, you can request a FREE replacement by emailing us, within 14 days of your order being delivered. As long as your item hasn't been opened, we'll ensure a replacement is sent free of charge once the damage has been confirmed. For more details, view our policy for damaged items.
  • Can I cancel my order?
    Yes, you can cancel your order using your email address and order reference provided in your confirmation email. This is 8 characters long and only contains letters and numbers. Alternatively, if you have an online account, you can also cancel an order within the "Your orders" section. Orders are only eligible for cancellation pre-dispatch. Orders can be cancelled after dispatch.
  • Can I change my order?
    Yes, as long as your order hasn't already been left our warehouse, we can remove items, amend your delivery date, address or contact details. If your order has already left our warehouse depending on the type of amendment, we may not be able to make any changes. Please email us and we'll happily talk through your options.
  • Can I track my order?
    Yes, you can track your order online using your email address and order reference provided in your confirmation email. This is 8 characters long and only contains letters and numbers.
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